ADOPT supports some of the world's biggest innovation-driven businesses.

  • Cushman & Wakefield
  • ABInBev
  • UniCredit Bank
  • Avis
  • Alere
  • Barclays Bank Plc

63% of all CRM projects fail* Merkle

Salesforce® CRM change projects experience the same business challenges to user adoption as any other.

So why is it happening?

Your Salesforce® project only works as well as the people who need to use it are at understanding it and championing it.

  • Outdated methods just don’t work anymore

    Classroom training, email comms and user champions are antiquated and easily forgotten over time. They are a constant tax on your Salesforce® investment.

  • New features and software updates

    Scheduled training and user guides are outdated quickly in where quarterly software updates are the norm.

  • Job role changes

    Every business team changes. When user champions move on, it becomes more difficult to keep your teams motivated to use Salesforce® effectively.

ADOPT for Salesforce®

ADOPT is one of its kind. A market leading strategic software adoption platform. Powering organizational process change communication and system training for any SaaS application. It supports end-to-end digital transformation from pre to go-live to post.

On-demand Salesforce® training

  • Meets the needs of time-poor sales people

    ADOPT shows people how to perform common tasks, searching for things like contacts, notes and to-do lists.

  • Motivates people to learn and improve

    ADOPT works inside Salesforce® there when people need it. Innovative technologies like Split Screen and Smart Pages remove the frustrations and make people more efficient.

  • Personalised training that is always up to date

    No more training sessions on functions that will never be used. ADOPT will always provide training support that is relevant to the latest version of Salesforce®

Measure the impact of your Salesforce® investment

  • Measure what works and what doesn’t so you can improve your team’s performance

    ADOPT isn’t just a user training add-on. It works at every level of your business cloud to provide data on every process.

  • See adoption improvements in real time

    ADOPT Core Analytics and Advanced Analytics are at the heart of your organisational change strategy.

  • Understand how adoption is influencing your users

    ADOPT Feedback can be preconfigured to question your users at chosen markers within Salesforce®. Recognise collective user opinion to better your adoption strategy.

The CRM cycle using ADOPT

Joanna Merry, Head of HR EMEA

"AppLearn's ADOPT Platform enabled managers and employees to understand our unique reasons for change and access training exactly when they needed it."

Joanna Merry, Head of HR EMEA
M+W Group

This is only just the start. Learn more about the ADOPT revolution.

Join the revolution

Join the revolution

Make today the beginning of your better business cloud

Join over 5 million users in 172 countries and 34 languages