Meets the needs of time-poor sales people
ADOPT shows people how to perform common tasks, searching for things like contacts, notes and to-do lists.
Motivates people to learn and improve
ADOPT works inside Salesforce® there when people need it. Innovative technologies like Split Screen and Smart Pages remove the frustrations and make people more efficient.
Personalised training that is always up to date
No more training sessions on functions that will never be used. ADOPT will always provide training support that is relevant to the latest version of Salesforce®
ADOPT supports some of the world's biggest innovation-driven businesses.
63% of all CRM projects fail* Merkle
Salesforce® CRM change projects experience the same business challenges to user adoption as any other.
So why is it happening?
Your Salesforce® project only works as well as the people who need to use it are at understanding it and championing it.
Outdated methods just don’t work anymore
Classroom training, email comms and user champions are antiquated and easily forgotten over time. They are a constant tax on your Salesforce® investment.
New features and software updates
Scheduled training and user guides are outdated quickly in where quarterly software updates are the norm.
Job role changes
Every business team changes. When user champions move on, it becomes more difficult to keep your teams motivated to use Salesforce® effectively.
Measure what works and what doesn’t so you can improve your team’s performance
ADOPT isn’t just a user training add-on. It works at every level of your business cloud to provide data on every process.
See adoption improvements in real time
ADOPT Core Analytics and Advanced Analytics are at the heart of your organisational change strategy.
Understand how adoption is influencing your users
ADOPT Feedback can be preconfigured to question your users at chosen markers within Salesforce®. Recognise collective user opinion to better your adoption strategy.
"AppLearn's ADOPT Platform enabled managers and employees to understand our unique reasons for change and access training exactly when they needed it."
Joanna Merry, Head of HR EMEA