Start your transformation journey with ADOPT
Accelerate digital change with communication and pre-training
With ADOPT, you’re able to streamline the change process and move rapidly towards go-live – with innovative solutions to communicate, train and measure business readiness for change.
Communicate: Change and awareness before it happens
Smart Pages create positive anticipation and awareness for change. Users can receive communication prior to system go-live about forthcoming functionality aligned with their new responsibilities.
With ADOPT, you can measure the impact that your investment in communication has had on users across your organisation.
Pre-training: Effective training you can measure before you even go-live
Training Pages allows you to start training a workforce before your system has even been deployed for testing.
Provide access to libraries of training materials and videos in one simple, easy to access place. Create, host and manage training content in readiness for go-live and arm super users, centres of excellence and support teams with the tools that they need to support end users.
Measure: Assess your organisations readiness for digital change
Use feedback to understand what you users know about the forthcoming change. Collect important insights that help shape any further actions required to support users.
Gauge the level of competency of users abou the new process, system, skills and behaviours needed to be successful.
Onboarding: automate and accelerate your process
Use rich digital content to connect with users in a simple, quicker and more effective way. Smart Pages can be used to deliver communication inside any application and on any page. Whether welcoming users to the system or providing best practice support Smart Pages enhance the users first experience.
Track Smart Page views to understand what consumption of communication looks like inside your tools.
On-Demand, in application, context sensitive training
Split Screen is ADOPT’s in-application support tool. It gives users rapid access to information for a richer and hassle-free experience. Split Screen is your support buddy. It follows users through the application ready to support them at any point they may need it.
Users can onboard themselves and self-serve their own support. Reducing wasted time and increasing the quality of information going in to your tools.
Improve support through feedback
The Feedback module ensures that you can gain critical insights into how users feel as they are engaging with your new system and processes.
This critical information can be used to optimise internal business processes and support tools. There no better time to ask for feedback.
Identify trends, measure understanding of new processes and optimise
ADOPT has captured data at every touch point of your digital transformation thus far for all users. Core Analytics brings this together giving you a complete picture of engagement across your entire organisation.
Invest in the things that you need and not the things that you think you need
Advanced Analytics gives you the power to see cause and effect, Identify trends and highlight opportunities to get even more value from your technology.
Connecting to other data sources such as your system data and support ticket tools ADOPT gives a direct view of the relationship between your investment in change and support and the value that you are getting from your investment.
Congratulations. You’ve arrived.
This is what digital transformation looks like when it is optimised for success at every stage
Reduced costs from efficiency gains
Improvements in productivity, process improvements and task automation make businesses more efficient.
Increased visibility through data
Data intelligence around all business functions enable businesses to optimise and improve business performance.
More effective internal processes
Best practice processes built in into the software when optimally used will support huge efficiencies and operational excellence.
Reduction in task time and employee satisfaction from improvements to their working life and expedited career progression all promote an engaged workforce.